Bookings

How do my customers book with me?

Through your booking page or a form embedded on your website. You can share the booking link in your Instagram or Facebook profile, or put it on a business card or in your shop window as a QR code. Customers choose a service, a team member and a free time slot, and complete the booking in their own language.

Can I customise the form to match my brand?

Yes. From the Start plan you can customise your colours, logo, background and message texts, and remove the Instant branding. Your booking page has a short address, for example yourcompany.instantly.sk.

Will customers find me through search engines?

Your booking page is optimised for search engines and clearly shows your branches, services, prices and reviews. AI assistants can also read these details and use them in their answers when a customer is looking for somewhere to go.

Can Instant handle group classes and room bookings?

Yes. Group bookings have a capacity and a waiting list, and you can also take bookings for rooms or vehicles.

Can a customer book several services at once?

Yes. You combine services into a package, for example a cut, colouring and blow-dry, and the customer books it in one go. They can also add extras to a service.

What if a time slot is fully booked?

If you enable the waiting list, customers can join it for regular appointments as well as group classes. When a place becomes available, everyone waiting receives an email offering the slot. The first person to accept that offer gets it. The waiting list is not available when you require prepayment or a deposit.

Can a customer cancel a booking on their own?

Yes, online until the deadline you set, for example no later than 24 hours before the appointment. This deadline does not apply to team members who have permission to cancel bookings.

How can I avoid empty gaps in my schedule?

Set the largest gap you want to allow between bookings. While a day is empty, customers see all free slots. Once a booking exists for that day, customers booking online see only slots within your chosen time window before or after existing bookings. This helps reduce gaps in your schedule. Your team can still book any free slot.

Do I get time between customers to prepare or tidy up?

Yes. You reserve time before or after a service, for example 10 minutes. The customer does not see it or pay for it, and nobody else can book it.

What about no-shows and fake bookings?

Before a booking is confirmed, the customer enters a code from an email or SMS. You can require a deposit, set a cancellation deadline and approve new bookings first. For customers who repeatedly fail to show up, you can require payment in advance or block their contact.

Does Instant remind customers about their appointment?

Yes. Customers receive a confirmation and a reminder before the appointment by email, push notification or SMS. The confirmation email includes a calendar invitation for Google, Apple or Outlook. When you move or cancel an appointment, Instant sends an email with an updated calendar invitation.